Shipping & Returns

All orders are prepared and filled per order. This personal touch takes it time. Expect your order being shipped within 1-4 business days depending on the seasonal peaks.
Delivery time depends on how busy the parcel service is, but it’s usually within 2-5 business days in Europe. For Export orders, it might take 10-14 business depending on your location.

The parcels are picked up daily by GLS via a CO2-neutral shipment and go your way!

Yes. Once your order has been shipped, you will receive an invoice. Within 24 hours after receiving the invoice, we’ll send you a Track & Trace link by email so you can follow your delivery.

If you don’t see the email in your inbox, please make sure to check your spam or junk folder.

Shipping costs are automatically calculated at checkout and depend on your delivery destination, package weight, volume, and dimensions.

Domestic shipments (Belgium)

Orders of €80 or more are shipped free of charge.

For orders below €80, delivery costs are calculated automatically at checkout based on your location and the size of your package.

Other EU deliveries

For all other European Union countries, shipping is free for orders of €120. 

For orders below €120, shipping costs depend on the destination and package specifications and are calculated automatically at checkout.

Export & Non-EU destinations

For destinations outside the European Union,  shipping costs are automatically calculated at checkout based on your delivery country and the package weight, volume, and dimensions.

Standard international delivery may take up to approximately 14 business days.

If you require express shipping, please contact us so we can provide a custom offer. Please note that express shipping is more expensive and can only be calculated once the package has been packed, as the final rate depends on the weight, volume, and dimensions of the shipment.

Import duties, customs fees, or local taxes may be applied by local customs authorities upon arrival and are the responsibility of the recipient.

You may return your (un-used/un-opened) products within 15 days after purchase. Diffusers must be returned in the same box and needs to be complete and clean.

Please send us an e-mail beforehand to [email protected] so we can keep an eye on the return.

Return shipping costs are your responsibility. Always send the package with track and trace shipping.

After shipping the return, please email a photo of the return receipt to [email protected] and keep the receipt safely until the return has been fully processed. The maximum processing time for returns is 30 days after we receive the package.

Due to hygiene and cosmetics regulations, we cannot accept returns for opened essential oils, base oils, herbs, hydrosols, or cosmetic products.

Please note that small variations in bottle fill levels may occur due to differences in oil density. These variations are normal and are not eligible for exchange or return.

After you’ve sent the product back to us and we have received it correctly, we’ll refund the purchase amount, including any shipping costs, as soon as possible. We aim to do this within 30 days. We will pay you back using the same payment method you chose.

Yes. The term ‘legal guarantee’ means that a product is or should be that which the consumer may reasonably expect it to be. For diffusers you buy from us you have a legal guarantee of 2 years. For all other products, it counts until the expiry date that you can find on the product.